Emergency Call-Outs
Emergency Call-Out Process
We understand that emergencies can be stressful and the last thing you need is to worry about unexpected costs. Our emergency call-out process is designed to be transparent, efficient, and fair, ensuring you receive the best service without any hidden surprises. Here’s how we handle emergency call-outs:
Taking Care of Blocked Drains
Identifying the Cause
Unblocking drains can be difficult when you can’t physically see the problem, which is why we provide CCTV inspections to safely search for the location of your blockage and assess if there is any damage to your drain. The CCTV inspection helps give us crucial information needed to provide the correct solution to your blocked drain.
There are a number of warning signs that you could require a drain unblocking which if left untreated, can lead to further costs. Blocked drain warning signs can include an unpleasant smell around the drain, gurgling noises or subsidence. Visible damage such as cracks, localised damp, raised water levels and sewage coming up through your drains are clearer signs that something is wrong with your drain pipes. If you have noticed any of these issues, it’s highly likely that you have a blocked drain and need a local drain unblocking company to come out and clear your pipes.
We can help with:
- Blocked drains
- Blocked waste pipes
- Overflowing manholes & gullies
- Gully cleaning
- Drain clearance
- Drain cleaning services
- Drain jetting
- Toilet, sink & bath blockages
- Blocked showers
- Dishwasher & washing machine flooding
- Investigating & removing bad smells
- Clearing commercial pipes
- Unblock drain pipes
How our call out process works.
1. Initial Contact and Assessment
- 24/7 Availability: Our emergency call-out service is available 24 hours a day, 7 days a week, ensuring that we are always ready to assist you whenever a problem arises.
- Detailed Information Gathering: When you contact us, our team will gather detailed information about the issue to understand the nature and urgency of the problem. This helps us prepare the right tools and personnel for the job.
2. Transparent Pricing
- Clear Call-Out Fees: We believe in transparency. Our call-out fees are clearly stated upfront, so you know exactly what to expect. There are no hidden charges or unexpected costs.
- No Work, No Charge: If we are unable to provide a solution during our visit, you will not be charged for the call-out. We only charge for the work we perform.
3. On-Site Evaluation and Solution
- Prompt Arrival: Our engineers aim to arrive on-site as quickly as possible, typically within one to two hours, depending on the location and time of the call.
- Professional Assessment: Upon arrival, our experienced engineers will conduct a thorough assessment of the issue. They will explain the problem and the necessary steps to resolve it, ensuring you are fully informed before any work begin.
4. Work Execution and Follow-Up
- Immediate Action: In most cases, our engineers can resolve the issue on the spot. They carry a wide range of tools and parts to handle common problems efficiently.
- Quality Assurance: We ensure that all work is completed to the highest standards. If a follow-up visit is required, we will schedule it at your convenience and at no additional call-out charge.
5. Post-Service Support
- Customer Satisfaction: Your satisfaction is our priority. We follow up after the service to ensure that the issue has been resolved to your satisfaction and to address any further concerns you may have.
- Maintenance Advice: To help prevent future emergencies, our engineers will provide you with maintenance tips and advice tailored to your specific situation.